Please read the terms of this disclaimer carefully – it contains important information about the service we provide, your rights and limits our obligations to you when certain things go wrong.
When you book with us you will specify a collection time and may specify the time by which you need to arrive at your destination. Whilst we will do what we can to collect you/your passengers at the agreed time and to arrive at the specified destination on time, the very nature of road transport means we cannot guarantee that will happen.
You are responsible for ensuring that the collection time you have agreed allows you sufficient time to reach your destination, taking account of the unexpected events that could occur and delay your journey or our vehicle on its way to collect you.
Please be aware that there are numerous factors that we cannot prevent against, and which may impact or delay your journey with us. For these reasons our service is provided on the basis that we are not responsible for any inconvenience, losses you suffer, costs you incur or other consequences arising from our failure to provide, or delays in providing, our agreed service because of factors which could reasonably be considered to be outside our reasonable control. Factors outside of our reasonable control include (but are not limited to) adverse weather conditions; accidents involving our vehicles; delays caused by traffic congestion, road works, road closures, accidents or diversions; or mechanical breakdowns which are unexpected and could not have been prevented by a reasonable preventative maintenance programme.
01. Areas outside of Newcastle should always be checked with our Call Centre for price and travel time.
02. Preferred Service & Registered Credit Card. We accept Visa, MasterCard & Switch in GBP for In App registered cards.
2a. Registered cards can only be used for journeys not exceeding £50. You will be able to use the vehicles Chip & Pin card machine for journeys exceeding £50.
2b. Radar Taxis reserve the right to refuse any hire without reason.
2c. A Minimum Price is applicable on any hire.
2d. A Cancellation charge is applicable on any booking which has been dispatched to a taxi and the booking has been accepted.
2e. A No Contact charge is applicable if after 10 minutes at the requested pick up we fail to make contact. A call to the telephone number provided will be made before the taxi is stood down